Ferservizi, the information technology services group for Ferrovie dello Stato, the Italian National Railway System, knows how to keep operations on track. It not only helps maintain 16,000 kilometers (nearly 10,000 miles) of rail in optimal condition, it also processes 600,000 invoices annually, manages 100,000 leases, and tracks data and payrolls on 90,000 employees. In addition to keeping 9,200 trains running on time, it must maintain 7

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