Case Studies Communications Industry Case Study: IT Support Services Catalog Redesign A global online travel company wanted to redesign their IT Support Services Catalog, which offered approximately 430 technical and business services to their internal customers. Do you know what steps to take to vastly improve your internal IT efficiency?The existing tool was difficult to navigate, and therefore, not adopted by users. The goal of the reconstruction effort was to improve the interface, both visually and functionally. Improving Workflows to Serve Internal Customers iSoftStone facilitated user focus groups to define new workflows and processes for an experience that customers could easily understand when procuring internal business and technical services. iSoftStone took a mobile-first appro

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