Background a&o systems + services UK Ltd is a leading provider of IT infrastructure services & systems support with a head office located at Colnbrook in Berkshire, close to Heathrow Airport. The company offers a comprehensive portfolio of services aligned across three broad areas ‘Enterprise Services & Solutions’, ‘IT Service Management’ and ‘IT Service Support’. a&o’s services are typically adopted by medium or large enterprises, public sector organisations, IT outsourcers, service providers or original equipment vendors. The Colnbrook office is a 24 x 7 operation housing both a Managed Services offering (Service Desk) for direct customers and a Call Centre for indirect customers. Underpinning a&o’s market offerings is a total commitment to providing consistently high quality and env

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