VoIPstudio White Paper Is my business too small to benefit from a call centre solution?https://voipstudio.com Is my business too small to benefit from a call centre solution? Introduction Why this matters What are the problems? Debunking the myth VoIPstudio - Call Centre as a Service Conclusion 3 4 5 6 7 8 #02Introduction Customer experience has now become a boardroom conversation... and with good reason. Research shows that only two in 10 (21 per cent) of consumers rated their most recent interaction with a brand as “excellent”, while 34 per cent rated it as “average” 1 . That’s a worrying statistic given that, according to a recent survey by analyst house Ovum, 82 per cent of customers stopped doing business with a brand following a bad customer experience 2 . With so much choice av

Join for free to read