Overview In the face of rapid growth at IronmongeryDirect a new system was required with the aim of improving customer service, streamlining deliveries and providing an integrated multi-channel retail platform from the customer contact center and website through to the warehouse. Case Study: IronmongeryDirect Objective End-to-end integrated system to streamline and improve efficiency for the multi-channel retailers business processes Solution SAP Business One + Accellos Organization Funded by 12 councils across Glasgow IronmongeryDirect has been supplying architectural ironmongery to tradesmen for over 40 years, having started out as a traditional hardware shop in Leigh-on- Sea. Today they fulfill thousands of orders every week, all over the UK. They have the UK’s biggest ran

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