IP telephony boosts contact centre efficiency NEW COMMUNICATIONS SYSTEM HAS ENABLED THE GENERAL REGISTER OFFICE TO MAKE INTELLIGENT STAFFING CHOICES AND IMPROVE CALL HANDLING Interactive Intelligence Inc. ® Deliberately Innovative C Cu us st to om me er r o ov ve er rv vi ie ew w The General Register Office for England and Wales (GRO) manages the registration of all births, marriages and deaths by the local registration service. Part of the Of

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