Investment Firm Accelerates CX Initiatives with Quantum Metric C A S E S T U D Y Cross-Team Alignment We now have the validation needed to push cross-team communication and issue resolution across the finish line. Reduced Resolution Time From months to same day fixes Quantified Feedback Calculate broader customer impactw w w . q u a n t u m m e t r i c . c o m Fresh off a transition between Voice of Customer providers, the digital team at the investment management company was looking to gain deeper context and visibility into their customer feedback. “We thought we only needed a session replay tool, but, when we discovered Quantum Metric, we realized it offers so much more,” said the AVP, Lead Manager of VOC, Client & Market Research. “With the platform, we can easily expand beyond the ini

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