Case Study Reducing ER Overcrowding— Without Adding Beds Introducing USACS’ “First Track” Problem: your emergency room is overcrowded. As a large trauma center, your ER treats over 75,000 patients a year in a department designed for a volume of less than 50,000. And expanding the space is not an option; capital funds are going entirely toward the construction of a brand new hospital. What do you do? This was the situ

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