International pharmaceutical services organisation wanted to deploy continuous improvement to enhance customer experience The company We worked with two divisions of this US group, one of which produces products including compression and plastic injection moulding for syringe plungers, infusion stoppers, buttons, seats and gaskets for metered dose inhalers and diagnostic devices. The other facility builds moulds and tooling used by other parts of the group to manufacture components for pharmaceutical administration systems and medical devices. Their needs The client already had a strong background in lean thinking and wanted to develop key staff to Six Sigma Green Belt certified level from within their processengineering, design engineering and lean facilitator functions to drive out varia

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