Case Study Interline Brands July 2009 High Volume of Help Desk Calls Due to Password Management Interline Brands is a leading direct marketer and distributor of maintenance, repair and operations (MRO) products, including plumbing, electrical, hardware, security hardware, HVAC and more. Interline Brands has a heterogeneous network, running numerous applications and platforms such as Microsoft Active Directory, Exchange, SQL, Oracle, AIX,

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