CUSTOMER COMMUNICATION MANAGEMENT Interelectra Takes Advantage of DOC1 ® to Underpin Major Exercise in Efficiency and Rebranding “Rate schedules are very complex for gas and electricity, and have to be presented in an understandable way to the customer. Group 1 has given us the flexibility to handle the market pressures associated with increasing competition and speed of change.” – Filip Van Rompaey, IT Director, Interelectra BACKGROUND Inter

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