CASE STUDY InterContinental Mark Hopkins San Francisco Hands-Free Wireless Voice Solution Helps Hotel Staff Better Perform Guest Services Challenge Allowing staff members to communicate better while maintaining a tranquil atmosphere One of the premier luxury hotels in San Francisco—if not the world—the InterContinental Mark Hopkins prides itself on providing guests with not only the finest accommodation but the finest service. In 2002, the hotel renovated its 380 guest rooms and facilities and later completed a communications upgrade, issuing mobile pagers and walkie-talkies to help staff better communicate with each other and improve guest services. However, the hotel’s Director of IT, Robert Cantrell, noticed a problem: despite having mobile devices, staff still were not prope

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