Health First Challenges When a person undergoes surgery, it can be stressful not only for the patient, but for their family and friends too. Patients' loved ones want information from the operating room as soon as possible to know everything is okay. Waiting and wondering can be difficult. Health First understood that a lack of timely or contextual information can cause worry and anxiety for friends and families. The organization decided it needed a solution to improve communication with patients' loved ones and elevate the overall healthcare experience. "As a patient-centric organization, part of our responsibility is to communicate with family members, giving them updates about their loved one's condition and prognosis," said Mark Rosenbloom, MD, Vice President of Clinical Tra

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