CASE STUDY InterContinental Hotels Group (IHG)Context The InterContinental Hotels Group (IHG) hotels provide more than 674,000 guest rooms globally, serving over 150 million guests each year. A strategic review highlighted the need for IHG’s workforce to have more productive conversations within the workplace. Famed for their hospitality, IHG employees go above and beyond when providing customer service. But that can mean a lack of candor internally. To meet their ambitious growth goals it was clear that IHG needed to embark on a program of training its whole leadership base in the art of holding a Brilliant Conversation. InterContinental Hotels (IHG) selected Stream (formerly Curatr) as the platform to help deliver a Massive Open Online Course (MOOC) to their first level lead

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