This is our story of co-creating a solution with a leading insurance company Intelligent Digital Strategy Amps Up Customer & Business ValueThe insurance sector is highly competitive. Personalized products and services offer the scope for market differentiation. Digitization is creating this differentiation by enabling scalable, faster and better customer service, at optimal operational costs. As companies expand their digital footprint, they need continuous process innovations to offer seamless customer experience across multiple channels. As we know... Despite offerings across Web chat, self-service portal and instant messaging, it did not have a The challenge for an insurance company was... 01 robust digital strategy to effectively address growing customer expectatio

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