Case Study
INTELLIGENT DATA LAKE TRANSFORMS CUSTOMER SUPPORT EXPERIENCE
Check if the document is available in the language of your choice. HPE transformed customer support, using object data storage as the foundation for an intelligent data lake that brings smart new tools for advanced data management. Built on HPE Apollo 4000 systems and Scality RING, the solution accelerates and enriches system fault analysis and resolution to elevate the customer experience. Change is hard. Change can be scary. But we all know, sometimes change is necessary. And when it’s embraced with care and good planning, change can end up being a very positive experience for all involved. That’s exactly what the HPE customer support team for HPE Storage systems experienced. For years, the HPE customer support team used a traditional file-based system as a data source for