A leading DTC auto insurer replaced DocuSign with OneSpan Sign to overcome low completion rates, hidden costs, and phishing concerns. DocuSign’s lack of full white-labeling caused delays and spam issues, yielding only 64% completion. With OneSpan’s customizable branding, all customer interactions stayed within the insurer’s domain, boosting trust and delivering a 23% rise in application completions within 30 days. Integration with Guidewire, Hyland, and SmartCOMM was rapid, going live in under a month. Beyond speed, the insurer cut costs significantly, paying less than half of DocuSign’s pricing, while securing business continuity and higher customer satisfaction.

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