www.baesystems.com/businessdefence Q: What is driving the need for Insurers to consider further data integration – are systems simply not good enough, or are fraudsters getting cleverer? A: Globally, insurance fraud is the second largest and most financially lucrative criminal enterprise after illegal narcotics. For that reason, whenever Insurers put fraud defences in place to stop the progression of organised crime, fraudsters will either retaliate, or find a way around. Criminals are continually and rapidly evolving and the speed at which they develop new behaviour is impressive. In order to keep up, Insurers need to maintain technical agility. Q: What is the link between fraud and customer service? A: Many insurance executive teams that I talk to are taking a zero-toleranc

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