Insurance company saves 75 percent of a service desk FTE within nine months of launch
Insurance company saves 75 percent of a service desk FTE within nine months of launch
3 PagesC A S E S T U DY Hiscox is a FTSE 250 specialist insurer, underwriting both business and personal risks. With over 1,400 staff in 11 countries, it is an expert in insuring people and businesses with unusual and often complicated needs, and is proud of its commitment to provide exceptional customer service. Originally, Hiscox’s focus was purely on the unpredictable commercial market. By expanding into the more steady retail insurance market,
