Case Study

Innovations for perfect customer service.

Innovations for perfect customer service.

Pages 1 Pages

Innovations for perfect customer service. Touring Club Switzerland: Managed Contact Center Service With 1.6 million members, the Touring Club Switzerland (TCS) is Switzerland‘s largest motoring association and is committed to freedom of choice with regard to modes of transport. The cloud- based Managed Contact Center Service allows employees to proc - ess inquiries from members and customers more efficiently. en 03/2013 The initial situatio

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