Share this Healthcare “Simpler allowed us to get started and then put processes in place to sustain the improvements. And, through mentoring and coaching, build our internal capabilities to continue improving” —Bradley P. Gilbert, MD, MPP Chief Executive Officer, Inland Empire Health Plan Business challenge After rapid growth resulted in difficulties meeting service standards for members and providers, Inland Empire Health Plan (IEHP) realized it needed to address many processes to improve efficiency and service. Transformation To improve provider and member satisfaction, IEHP embarked on a comprehensive Lean transformation journey with an IBM ® Watson Health TM Simpler team. By empowering employees in departments across the organization to improve daily business proc

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