Influencer Improves Customer Service By 38 Percent In Michigan Human Services Office
Influencer Improves Customer Service By 38 Percent In Michigan Human Services Office
2 PagesC ASE STUD Y Influencer Improves Customer Service By 38 Percent in Michigan Human Services Office THE CHAllEngE The staff at the Michigan Department of Human Services (DHS) Fort Wayne Office felt overwhelmed as each day started. Their voicemail was full, the lobby was crammed with people, and the line went out the door. Customers who arrived at 8 a.m. felt fortunate to be seen by noon. The department’s overall assistance population had re
