Case Study
India’s second largest private bank
India’s second largest private bank with 4500+ branches and headquartered in Mumbai. The bank provides a number of products and services which includes Wholesale banking services, Retail banking services, Treasury. Requirement • Agents across multiple location with any Time Anywhere agents thus removing the necessity for a fixed infrastructure. • Complete OPEX model and avoid any CAPEX investment • Smart IVR for standard enquiries in 1