www.kepner-tregoe.com Copyright © 2015 Kepner-Tregoe, Inc. All Rights Reserved. KL840 700-10-P519515 Client A major global investment, wealth and services management company and one of the largest custodian of assets in the world was looking to increase its IT stability through better root cause analysis of major client-impacting incidents. Challenge IT problems were being handled through a dispersed group of individuals. Once a major client

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