www.kepner-tregoe.com Copyright © 2015 Kepner-Tregoe, Inc. All Rights Reserved. KL841 700-10-P519615 Client The Global Problem Management team for the Group Technology and Operations (GTO) division of a major German bank—providing IT infrastructure and application support. Challenge After establishment of a Global Problem Management team in 2010, GTO wanted to standardize the problem process due to inconsistency in the approaches used by Pr

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