Case Study
Increased profitability, sales and efficiency by transforming store operations
Case study | Apotek Hjärtat Apotek Hjärtat, the second-largest actor on Sweden’s recently deregulated pharmacy market, sought to improve customer service and efficiency in stores to increase customer satisfaction and profitability. They engaged BearingPoint to develop and implement a store operations program for all of its more than 270 pharmacies. Increased profitability, sales and efficiency by transforming store operations Committed