Increased Productivity, Decreased Cost, Happier Employees: First American Meets Its Goals with TechExcel HelpDesk C S S
Increased Productivity, Decreased Cost, Happier Employees: First American Meets Its Goals with TechExcel HelpDesk C S S
9 PagesIncreased Productivity, Decreased Cost, Happier Employees: First American Meets Its Goals with TechExcel HelpDesk BUSINESS CHALLENGE Replace existing help desk software because of poor performance and an unresponsive vendor. The new software needed to be easier to use, require less administration, and cut costs. Most importantly, the new software needed to support the informational needs of managers and support staff without requiring them
