Case Study

Increase customer advocacy with a differentiated digital experience based on real-time charging

Increase customer advocacy with a differentiated digital experience based on real-time charging

CUSTOMER STORY Increase customer advocacy with a differentiated digital experience based on real-time charging ‘MATRIXX have given us a real-time charging capability that can deliver our future digital vision: with the majority of interactions migrating to digital channels, users configuring their own packages and an experience that turns customers into advocates’ Background Telstra is Australia's largest t

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