Problem Overview Consider the scenario: a large-scale banking organization encounters a problem. One of its operating systems is not responding. This outage slows down the bank’s services and causes a downtime, affecting the user experience and availability of the service. Before users start calling in to report a problem, the systems failure must be discovered, communicated to the service desk, diagnosed, and resolved. By establishing an Incident Management system, the bank can act on the incident and initiate a change process to solve the issue before a more serious problem occurs. Whether it’s an outage, a slowdown, or a memory shortage, an Incident Management solution optimizes the way event-generation and incident-creation processes operate together to manage IT. Powered by Aura

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