Client: A major contract packaging and manufacturing company operating within the fragrance and cosmetics industry. Goals and Objectives: To gain control over the inbound supply chain and thereby improve performance in terms of service and cost with the ultimate goal being improved outbound order ll rates and customer satisfaction levels. Challenges: Major challenges included: Inbound Dock Congestion Lack of vendor compliance Early and late shipments Misrouted freight Incorrect freight terms Overages and shortages Lack of compliance in general Poor visibility relative to open purchase orders Inventory overages and shortages aecting inventory carrying costs and production scheduling Poor outbound order ll rates Lack of meaningful performance measurements Multiple points of contact (too m

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