THE CUSTOMER The Miami-Dade Public Library System is comprised of 49 branch locations and two bookmobiles. They are a leader in their class, and they were the recipient of the National Medal for Museum and Library Services in 2008, the nation’s highest honor for museums and libraries. They have more than 3.8 million books and materials in their collection, as well as 1735 public computers, 120 self-checkout machines, Wi-Fi at every location, and a wide range of digital resources, including downloadable e-books, audio books, music, and videos. In order to maintain its leadership position and to continue to serve its community, the Miami-Dade Public Library System needs to ensure that they have the best technology and infrastructure to support their day-to-day and future operations.

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