At the center of every thriving and successful community normally one thing can be found - a public library. Libraries not only provide a welcoming environment for people to read, learn, and play, but also boost the local economy by enabling students to apply for colleges, residents to find jobs, and workers to learn new skills. The Miami-Dade Public Library System knows this all too well, with a mission to provide extraordinary services, spaces, and experiences that promote literacy and learning, personal growth, and limitless opportunities for its over six million library visitors every year. With 50 libraries across the county, each unique in size, demographics, and service requirements, the IT team wanted to use data and analytics to provide personalized experiences and reso

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