IMPROVING SERVICE QUALITY AND COST EFFICIENCY AT AN ISRAELI TEACHERS COLLEGE. CASE STUDY EDUCATION THE CHALLENGE OHALO College used a pre-paid card system to bill students for their copying and printing. Whenever cards were damaged or lost, there was no way for the students to get reimbursed. In addition, all the students’ print jobs ended up in one and the same print queue, forcing students to go through the entire list to find their doc

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