SUCCESS STORY: SJ TRAFFIC CONTROL Improving customer service and safety with integration and automation Swedish railway company gets customer service back on track with an all-in-one customer experience platform SJ Traffic Control is part of SJ AB, the Swedish state-owned company that runs railway passenger traffic and is responsible for managing all operational anomalies affecting SJ traffic, travelers, employees and equipment. SJ Traffic Control annually monitors 300,000 departures; 37 million passengers rely on the trains. To make the right decisions in any situation, all 5,000 employees on board the trains each day must receive relevant information. SJ Traffic Control consists of 160 people throughout three control centers in Stockholm, Gothenburg and Copenhagen. The cor

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