At a glance Industry Healthcare Customer 55,000 patients served/year 600 employees; 23 locations across 5 counties Large rural population Focus on uninsured/underinsured Challenges Multiple, remote locations Frequent network outages Lack of visibility/reporting Outdated phone system Solutions SD-WAN ConciergeTM CCaaS/UCaaS Dual-access fiber and broadband Results Patient satisfaction Superior reliability Network visibility/monitoring/reporting Staff productivity Patient-centered care Gaston Family Health Services (GFHS) is a community-based, federally-qualified healthcare provider with headquarters in Gastonia, North Carolina. Established in 1991, GFHS was formed to address the needs of the growing uninsured population and the use of episodic emergency department care as an inappr

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