Case Study
Improving Beverage Service With Real-Time Data
When Jacob Bunn opened his grocery store 175 years ago in Springfield, Illinois, the world was a very different place. But whatever social and technological changes have happened since then, one thing hasn’t changed—people still enjoy a good cup of coffee. This simple pleasure, like so many things, has grown increasingly specialized and complex. Today, coffee shops are on virtually every street corner, luring customers with a menu of high-qual