Case study Improved rostering and enhanced fatigue risk management2 WORKFORCE PLANNING AND OPTIMIZATION IMPROVED ROSTERING AND ENHANCED FATIGUE RISK MANAGEMENT AIRSERVICES | CASE STUDY Airservices: Fast facts Location Its head office is in Australia’s capital and largest inland city, Canberra. Workforce Approximately 4,000 employees. This includes almost 1,000 air traffic controllers working at 2 major centers in Melbourne and Brisbane,

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