Case Study

Improved operational efficiency and customer satisfaction with TomTom

Improved operational efficiency and customer satisfaction with TomTom

Let’s drive business ® www.tomtom.com/business Improved operational efficiency and customer satisfaction with TomTom The Company Managing the logistics of moving 250 passenger vans around New York City is challenging enough. Add to that complexity the fact that the vans are carrying precious cargo – school children – who’s parents want to be able to call the bus company and be told instantly where their children are, and you get a sense of the pressure on Selby Transportation. Based in Hunt’s Point in the Bronx, Selby Transportation has 300 employees and has been running school vans for more than 30 years. The company provides service both to New York City public schools and private schools. The Challenge According to Director of Private School Services Lee Selby, the company

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