Situation and challenges A major Swedish banking and insurance company did not have any system for handling either drop-in customers or those with booked appointments prior to autumn 2017, when they invested in a combined queue and self check-in system from Qmatic. "We wanted to have control over the flow of customers, provide customers with a better experience, and be able to notify staff that they have a customer waiting," says the IT manager of the banking and insurance company. There was previously a reception area, and the office environments were designed differently. In conjunction with the company's investment in the new solution, they created new office environments with new zones for handling their customers. The IT manager explains that zone 1, for examp

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