Case Study

EspañaDuero relies on Qmatic solutions to manage customer experience in its branches

EspañaDuero relies on Qmatic solutions to manage customer experience in its branches

Pages 1 Pages

The Banco de Caja España de Inversiones, Salamanca y Soria S.A., EspañaDuero, is a financial entity that operates primarily in Castilla y León, Cáceres and Madrid, though it also maintains a presence in other regions of Spain. It began operating as a bank in 2011, and in 2014 it became a subsidiary of Unicaja Banco. In this new phase, EspañaDuero is renewing its commitment and historic roots in its traditional operating region. The bank is driving and revitalizing its commercial activity to improve the quality of its customer service on a daily basis. The three defining characteristics of the founding entity are: its local nature and proximity to customers, its contributions to economic development and its fight against financial exclusion. Th

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