The Challenge Imperial Brands (IB) required a complex CSR system, across 4 different business functions, in over 100 sites, across 56 countries and in 5 different languages. IB record data on over 1000 key performance indicators (KPI’s) and needed ongoing support with data collection, verification and reporting. The Solution SustainIt offered the best software solution that: - Ensured the smooth installation of the CSR software, with ongoing technical support and project management. - Ensured the provision of “train the trainer” workshops and full system administration support. - Provided advanced data collection, verification, and reporting support. - Provided a help desk for all global users. The Benefits SustainIt provided IB with full and detailed knowledge of their system, ensurin

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