©2021 iGrafx, LLC. All Rights Reserved. Case Study The Story Birmingham is perhaps best known for the part it played in the Industrial Revolution, earning it the nickname ‘workshop of the world’. It is now the second city of the United Kingdom and the largest of England‘s core cities, with a population of over one million people. Its local authority, Birmingham City Council, is the largest in Europe and currently employs more than 55,000 people. In recent years, the city council has embarked on the most ambitious and far reaching business transformation programme of its kind. The programme, which began in April 2006 is designed to revolutionise the way the council delivers services to its citizens, and covers all aspects of the council’s interaction with people who live, learn,

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