1 EXECUTIVE SUMMARY Industry 1-800-Flowers provides a wide variety of gifts through its web site, 1-800-flowers.com. Business Situation The company requires a high availability site to deliver great service to customers and stay competitive. Benefits Idera and NetIQ products have played a vital role in helping IT staff proactively identify issues that could result in downtime for the site and analyze trends so they can accurately project future requirements. Idera Product SQL diagnostic manager (SQLdm) NetIQ Products AppAnalyzer for Exchange, AppManager Suite Idera and NetIQ Products Help Keep Blooming 1-800-Flowers has grown into more than plants and flowers. Through recent acquisitions, the company has branched out beyond floral gifts to many reaches of gift giving — Plow & Hearth fo

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