CASE STUDY DB SHENKER Visit the website idegroup.com Or call 0344 874 1100 to discuss your requirements Challenge With 800 users across these 15 sites, the company was looking for an outsourcing partner to provide first line support to their staff. They needed a reliable support partner that could provide phone and email assistance for everyday issues along with engineer and remote access support for more complex problems. Solution IDE Group was chosen to provide 24/7/365 support and has been working with DB Schenker for over a decade now. Stuart Brill, ICT Service Delivery Manager at DB Schenker said that the reason IDE Group was initially chosen to provide support and has been awarded ongoing contracts ever since, is the cost- effectiveness combined with the UK-wide network of

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