CASE STUDY DAVID LLOYD LEISURE Visit the website idegroup.com Or call 0344 874 1100 to discuss your requirements Challenge Shortly after the merger, the Group IT Services Manager, James Ridge, opened up a tender for the entire organisation’s service desk management, as their existing provider did not have the capabilities needed for their new requirements, nor the capacity to accommodate further growth. This meant large scale support, 24/7 and global support with that support in each local language. Solution IDE Group, who were already supporting the European clubs, won the tender and James said the IDE Group bid was successful because: “IDE Group are commercially strong, we had experience with them and knew they had a strong technical team and a professional approach.” IDE Grou

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