AMI Case Study: ICT Services and a national health organisation Background Our end-customer is a national health authority which provides support and professional services to patients. The organisation oversees the monitoring and administration of millions of patients, and relies on enterprise-grade hardware to ensure efficiency across its network. When it came time to upgrade its computers, ICT Services was appointed to install and monitor the new PCs. As part of the agreement, ICT Services was also given the responsibility for collecting and disposing of the old hardware being replaced, a service which is not part of the company’s offering. In order to ensure that the job was done to the highest standards, ICT Services knew that it needed a partner that it could trust; o

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