Case Study
ICE’s Cyber Crime Center Uses Case Management to Streamline Processes and Share Information
Using a unified case management solution, Immigrations and Customs Enforcement (ICE) can now collaborate with law enforcement officials throughout the country, contributing to the arrest of more than 5,400 child sex predators and the deportation of another 2,100 predators last year. Using Oracle’ s CRM products, database and related portal development tools, ICE combats crimes committed online and electronically, providing a new avenue through which to pursue criminals, predators and child pornographers. ICE is just one example of a federal organization striving to comply with regulatory mandates such as the Federal Enterprise Architecture (FEA), designed to promote government-wide performance improvements, the President’s Management Agenda (PMA) and Electronic Government (E-Gov). Tight bu