IBM partnered with Supervity to optimize financial shared services for Daikin, a multinational air conditioning company headquartered in Japan. Daikin's accounts payable, managed by shared service centers in various countries, faced inefficiencies due to manual, paper-based processes and lack of standardization. IBM and Supervity implemented AI agents for straight-through invoice processing, achieving 75% processing within two months. This digitization eliminated manual data entry, improved accuracy, and reduced cycle times, leading to better internal control and supplier satisfaction. Daikin now plans to deploy AI in other business processes.

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