i-Sight Service and Complaints Software Helps World-Class Manufacturer Deliver World-Class Customer Care www. customerexpressions. com Tel: (613) 565-1004 / 1-800 465-6089 Fax (613) 722-3926 e-mail: sales@customerexpressions. com expressions CUSTOMER ® Customer name: A.O. Smith Water Products Co. Challenge: • Needed complaints tracking software to replace the existing paper-and-filing-cabinet approach • Managers were unable to

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