CASE STUDY: Learn more at www.w-systems.com Hyland’s, manufacturer and distributor of homeopathic medicines since 1903, chose SugarCRM to seamlessly share, track and manage information between the sales and customer care teams. To customize Sugar’s Quotes module, Hyland’s turned to W-Systems to make it more efficient for the users. Hyland’s no longer has a need for a third-party vendor to manage the order process, which has reduced costs. Hyland’s Improves Business Operations with Sugar Hyland’s Gains Efficiency in Sales Order Process “Sugar is a night and day improvement from what we had before.” Hyland's hylands.com Business Challenges Before implementing SugarCRM, Hyland’s did not have a sophisticated CRM system and it was difficult for the 34 Sales and Customer Care Representa

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